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RETURNS, REFUNDS AND EXCHANGES

OUR RETURN AND EXCHANGE POLICY

To return your online purchase for a refund, simply head into our store. If that’s not possible, you can also return them for a refund via post. Please note that in store purchases must be returned or exchanged in store and cannot be returned via post.

HOW TO RETURN AN ONLINE ORDER IN STORE

Drop in to our store with your unwanted item(s), and don’t forget to bring your proof of purchase! Sorry, it’s just one of those legal things we have to do. Once the return and exchange policy has been met, we'll offer you a refund or an exchange in store, on the spot.

HOW TO RETURN AN ONLINE ORDER VIA POST

Do email us the copy of consignment note or the tracking number to totzmalaysia@gmail.com. Once we receive the package and confirm that it meets the Returns Policy, we’ll process your refund and send you an email to let you know. If there are any issues or your return doesn't meet our policy, we’ll contact you and we can send your parcel back to you.

THE IMPORTANT STUFF - PLEASE NOTE

We can refund the purchase price or exchange those products subject to the following conditions:

  • Item(s) must be returned within 10 days of purchase, together with proof of purchase only if it has defect.
  • Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached. Returns for swimwear will be accepted if the protective gusset and labelling have not been removed.
  • Gift cards, sale, clearance and seconds items are not eligible for a refund or exchange if you change your mind.
  • If you request a refund, the purchase price will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.
  • You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.

RECEIVED SOMETHING FAULTY?

  • If something is faulty or incorrectly described or different from the sample shown (first of all, sorry, this is our bad) we will happily meet our legal and good natured obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase. 
  • Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren't returning. 

Your personal information will be used according to our Privacy Policy to process your refund or return.